Terms & Conditions of Service

1. Legal Agreement, Parties & Definitions

This agreement constitutes a legally enforceable contract between ShubTravels.in (referred to herein as "the Carrier", "Company", "we", "our", or "us"), headquartered in Ranchi, Jharkhand, India, and the individual, company, or party booking, paying for, or utilizing transportation services (referred to as "the Passenger", "Customer", "Client", or "you").

By reserving a vehicle via our web portal, telephone dispatch desks, messaging platforms, or corporate purchase orders, you signify your unreserved assent to all provisions, covenants, stipulations, and disclaimers contained in these Terms & Conditions. If you do not agree with any part of these terms, you must refrain from booking or utilizing our transport services.

"Cab" or "Vehicle" refers to commercially registered motorized vehicles licensed under Indian Motor Vehicles Act standards, including Sedans, Compact SUVs, Premium SUVs, and Tempo Travellers provided by ShubTravels.in. "Chauffeur" or "Driver" refers to the licensed professional operator assigned to navigate the vehicle for your designated itinerary.

2. Booking Confirmation, Inquiries & Advance Deposits

A booking inquiry placed via website forms or WhatsApp chat remains an initial quote estimate until confirmed by our dispatch team. A binding reservation is created only when:

• Our dispatch desk confirms cab allocation in writing or via digital messaging.
• The customer remits the agreed advance token deposit (typically 15% to 25% of the total estimated trip fare for outstation or multi-day reservations).
• Vehicle registration numbers, driver details, and contact numbers are formally dispatched to the passenger (typically 2 to 4 hours prior to local departure, or the evening prior to early morning outstation departures).

ShubTravels.in reserves the right to decline or void any booking request prior to dispatch in circumstances involving inaccurate contact coordinates, safety hazards along the requested route, or unavailable vehicle categories.

3. Fare Calculation, Mileage Meters & Distance Auditing

Our pricing is established upon transparent principles to ensure complete trust between the carrier and passengers:

4. Toll Taxes, Interstate Commercial Permits & Parking Fees

Unless explicitly designated in writing as an "All-Inclusive Tour Package", our standard vehicle rental quotations reflect vehicle carriage, fuel, and driver charges only. The following ancillary statutory road disbursements are the direct responsibility of the customer:

• National & State Highway Tolls: Electronic FASTag disbursements incurred at all toll plazas during the journey will be tallied and settled against verified digital receipts at trip completion.
• Interstate Border Road Taxes: Commercial passenger transport permits mandated when crossing state borders (e.g., Jharkhand into Bihar, West Bengal, Odisha, Uttar Pradesh, or Chhattisgarh) are payable directly by the passenger.
• Airport Entry & Parking Fees: Parking fees levied by airport authorities, railway complexes, monuments, national parks (e.g., Betla Forest entry gate), and commercial hotel parking decks are payable directly as incurred.

5. Night Driving Allowances & Driver Batta Policies

To promote high road safety standards and ensure our chauffeurs are adequately rested, nocturnal vehicle operation is regulated under standardized driver allowances:

• Standard Day Driver Allowance: A daily driver allowance (₹300 to ₹500 depending on vehicle class) is applicable for outstation journeys to cover meals and board.
• Night Shift Surcharge: When vehicle operation or passenger carriage extends between 10:00 PM and 6:00 AM, an additional night driving allowance (₹250 to ₹350) is levied on the trip ledger.
• Driver Lodging: For outstation night halts, if reasonable driver resting accommodations are not made available at the customer's booked hotel/resort, the standard driver board allowance applies without deduction.

6. Waiting Charges, Flight Delays & Grace Windows

We value punctuality and understand that travel schedules may fluctuate:

7. Passenger Code of Conduct, Safety & Prohibited Activities

The safety of all occupants and compliance with Indian statutory law is our primary objective. Passengers are required to observe strict behavioral protocols:

• Prohibition of Alcohol & Narcotics: Consumption or open carriage of alcoholic beverages, narcotics, psychotropic substances, or contraband inside the vehicle is strictly forbidden under the Indian Motor Vehicles Act. Chauffeurs are authorized to refuse transit or terminate the trip immediately if passengers violate this regulation.
• No Smoking / Vaping: All ShubTravels.in cabs maintain 100% smoke-free environments. Smoking cigarettes, bidis, or e-cigarettes inside the cab is strictly prohibited.
• Seatbelt Compliance: In accordance with Ministry of Road Transport and Highways (MoRTH) mandates, all passengers—including front and rear seat occupants—must fasten safety belts at all times when the vehicle is in motion.
• Coercion of Drivers: Passengers shall not compel, pressure, or incentivize drivers to exceed statutory speed limits, violate traffic signals, navigate off-road ravines, or drive down restricted one-way thoroughfares.

8. Luggage, Baggage Carriage & Seating Capacity Limits

Each vehicle class possesses certified passenger seating limits registered on its commercial vehicular permit:

• Sedan (Swift Dzire / Etios): Strictly 4 passengers + 1 driver. Maximum boot capacity: 2 large suitcases and 2 soft bags.
• SUV (Ertiga / Innova Crysta): Strictly 6 to 7 passengers + 1 driver. If all 7 passenger seats are occupied, rear luggage space is minimal; rooftop carrier placement will be utilized where permissible.
• Tempo Traveller: Strictly passenger count matching licensed registration (12, 17, or 26 seaters) with dedicated rear or rooftop luggage bays.

Under no circumstances will chauffeurs overload passenger counts beyond licensed RTO capacities. Overloading violates Indian motor insurance policies and voids passenger accident liability protections.

9. Vehicle Breakdown, Maintenance & Substitution Protocols

While all vehicles undergo stringent pre-trip mechanical checks, unexpected automotive mechanical issues can occasionally manifest on remote highway corridors:

In the rare event of mechanical failure, flat tires, or mechanical malfunction during your trip, ShubTravels.in commits to providing a prompt remedy:

• Our dispatch desk will arrange immediate roadside repair or deploy a replacement vehicle of equivalent or superior category from the nearest operational hub within the shortest feasible timeframe.
• Time spent halted for mechanical breakdowns will be deducted completely from billing ledgers, and zero waiting fees will apply for breakdown durations.

10. Air Conditioning (AC) Operating Terms in Mountainous Terrains

All ShubTravels.in cabs are equipped with functioning, high-capacity air conditioning systems. However, during journeys navigating steep incline hill climbs (such as Netarhat ghat sections, Patratu valley switchbacks, or Shimla/Manali mountain routes), the driver may temporarily switch off the vehicle AC during high-torque ascending inclines to prevent engine overheating and ensure vehicle braking safety. The AC will be resumed once navigating level roads.

11. Force Majeure, Weather Delays & Natural Road Hazards

ShubTravels.in shall not be held financially or legally liable for missed flights, delayed railway departures, or missed scheduled business conferences caused by factors outside reasonable operational control:

• Sudden highway blockades, civil demonstrations, political rallies, bandhs, or unannounced police diversions.
• Severe acts of nature, including monsoon flash flooding, landslides, fallen trees, zero-visibility winter fog, or bridge structural closures.
• Accidental highway traffic gridlocks caused by third-party vehicular accidents on national highways.

We strongly advise all passengers travelling to Birsa Munda Airport (IXR) or railway junctions to schedule departure times with a minimum 2 to 3 hour margin to account for unforeseen traffic disruptions.

12. Limitation of Financial & Consequential Liability

To the maximum extent permissible under applicable Indian law, the maximum cumulative aggregate financial liability of ShubTravels.in for any claim, dispute, loss, injury, or contractual default arising out of or related to our services shall be strictly limited to the actual fare amount paid by the customer for the specific journey giving rise to the claim. In no scenario shall ShubTravels.in be liable for indirect, incidental, punitive, or consequential damages, including loss of business profit, missed flight ticket values, or hotel booking forfeiture charges.

13. Lost, Forgotten & Left-Behind Belongings Protocol

Passengers are solely responsible for inspecting the vehicle interior and ensuring all personal belongings, smartphones, handbags, jewelry, and luggage items are safely retrieved upon concluding their journey.

If an item is accidentally left behind inside a cab, please contact our dispatch team immediately (+91 6202874318). While our verified drivers routinely inspect cabins and surrender forgotten articles to our central depot, ShubTravels.in assumes no fiduciary custodianship or liability for items misplaced, stolen by subsequent passengers, or damaged. Any transportation cost incurred to deliver forgotten property back to the passenger's residence must be reimbursed by the claimant.

14. Corporate Monthly Contracts & Custom Holiday Tour Packages

Corporate entity clients, government contractors, and customized multi-day vacation packages are subject to tailored addendum service agreements. Commercial credit lines and GST billing cycles are governed by formally signed service-level agreements (SLA) executed between ShubTravels.in and the enterprise entity.

15. Dispute Resolution, Governing Law & Jurisdiction

These Terms & Conditions, and any disputes, controversies, or claims arising out of or in connection with passenger carriage, shall be governed by, construed, and enforced in accordance with the substantive laws of the Republic of India.

The parties agree to attempt amicable resolution of any dispute through good-faith mutual negotiations. If a dispute cannot be resolved amicably within thirty (30) days, the competent civil courts and consumer forums located exclusively within the judicial jurisdiction of Ranchi, Jharkhand, India shall have sole and exclusive authority to adjudicate any claims.