Privacy & Data Protection Policy

1. Introduction & Scope of This Policy

Welcome to ShubTravels.in ("we", "our", "us", or "the Company"). We are committed to protecting the personal privacy, digital confidentiality, and sensitive personal data of our website visitors, customers, passengers, and business associates who access our website located at https://shubhtravels.in, interact with our booking coordinators, call our customer care numbers, or make use of our private cab, airport taxi, local rental, and outstation holiday tour services operating from Ranchi, Jharkhand, India.

This Privacy Policy governs your use of our digital platforms and services. By visiting our website, submitting booking requests, connecting through WhatsApp links, or engaging in telephone consultations with our dispatch staff, you acknowledge that you have read, comprehended, and agreed to the practices described in this document. This policy complies with applicable Indian data protection frameworks, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the provisions of the Digital Personal Data Protection Act (DPDPA), 2023.

The core philosophy of ShubTravels.in is centered around transparency, passenger welfare, and uncompromised dignity in travel. We understand that sharing your residential address, telephone number, family passenger count, and travel itineraries requires immense trust. This document outlines in exhaustive clarity how every byte of information you provide is collected, stored, processed, and destroyed in accordance with the highest Indian privacy standards.

2. Information We Collect

To coordinate, confirm, dispatch, and guarantee seamless passenger ground transportation, we collect specific categories of personal information depending on the nature of your interaction with ShubTravels.in:

3. Methods of Data Collection

ShubTravels.in gathers information through direct and automated channels as outlined below:

• Direct Web Form Submissions: When you complete the online quote inquiry, ride booking widget, or contact form on our website.
• Direct Telephonic Inquiries: When you call our central dispatch numbers (+91 6202874318, +91 7870520909, +91 8789983390) to inquire about fare estimates or confirm bookings.
• Instant Messaging & WhatsApp: When you click our official WhatsApp CTA buttons to request route quotations, vehicle photographs, or itinerary confirmations.
• Automated Server Log Files: Standard web server logs capturing request headers, IP origins, and user agent strings when accessing our hosted pages.

4. Purposes of Data Processing

We use your personal data strictly for reasonable, legitimate commercial purposes related to providing high-quality taxi and tour solutions:

5. Legal Basis for Processing Under Indian Law

We process your personal information based on the following legal doctrines:

• Contractual Necessity: Processing is essential to fulfill our contractual obligation to transport you safely to your desired destination.
• Express Consent: By filling out booking forms or contacting us via phone or WhatsApp, you grant explicit consent for us to respond with booking confirmations and driver assignments.
• Legitimate Interests: Ensuring platform security, preventing fraudulent booking hoaxes, improving driver efficiency, and resolving payment disputes.
• Legal Obligations: Complying with statutory reporting requirements issued by regional transport offices (RTO), law enforcement agencies, and fiscal authorities.

6. Information Sharing, Disclosure & Third Parties

ShubTravels.in never sells, trades, rents, or commercializes your personal contact information to third-party marketing brokers or advertisers. We share your information solely under strictly controlled conditions:

7. WhatsApp Integration & Direct Mobile Messaging

Our platform incorporates native WhatsApp communication channels (`wa.me`) to offer fast, frictionless customer interactions. When you initiate a chat with ShubTravels.in via WhatsApp:

• Your chat is governed by WhatsApp's end-to-end encryption protocols and WhatsApp's proprietary Terms of Service.
• We retain chat conversations strictly for order verification, itinerary history, lost-and-found coordination, and dispute resolution.
• You may request the deletion of your WhatsApp communication history from our internal devices at any point by sending an explicit text request to our support coordinators.

8. Data Storage, Hosting & Reasonable Security Measures

In compliance with Section 43A of the Information Technology Act, 2000, ShubTravels.in implements reasonable technical, operational, and organizational security standards:

• Transport Layer Security (SSL/TLS): All traffic between your web browser and our static hosting servers is encrypted via industry-standard 256-bit SSL certificates.
• Access Restrictions: Customer contact details and ride itineraries are restricted strictly to authorized dispatch staff and administrative personnel.
• Vulnerability Management: Periodic vulnerability assessments and server security patches applied across our production hosting infrastructure.

9. Data Retention Standards

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Trip Logs & Invoices: Retained for a period of up to 3 years to satisfy statutory tax, audit, and commercial accounting obligations under Indian taxation statutes.
• General Inquiries & Unconfirmed Quotes: Automatically purged or anonymized within 90 days from initial contact.
• Customer Feedback & Reviews: Anonymized or displayed with customer consent on our public testimonials showcase.

10. Your Rights as a Data Principal (Customer Rights)

Under Indian digital privacy laws, you possess fundamental rights regarding your personal records held by ShubTravels.in:

11. Cookies & Web Tracking Technologies

Our static website utilizes minimal, essential performance cookies and third-party analytics tags (Google Analytics) to observe general website traffic patterns, detect broken links, and measure user navigation:

These cookies do not collect identifiable personal secrets, passwords, or banking credentials. You can configure your internet browser settings to refuse all cookies or notify you whenever a cookie is transmitted. Note that refusing cookies will not impede your ability to browse our taxi rates or call our dispatch desk.

12. Protection of Children's Privacy

ShubTravels.in does not knowingly solicit or collect personal identifiable information from minors under 18 years of age without explicit parental or legal guardian consent. If you believe an unaccompanied minor has provided personal details through our booking forms, please notify our Grievance Officer immediately so we can expunge the data from our records.

13. Third-Party External Links & Embeds

Our website may contain hyperlinks directing visitors to third-party web domains (such as Google Maps, Instagram, Facebook, and WhatsApp). Once you click an external link and depart the ShubTravels.in domain, our Privacy Policy ceases to govern. We encourage you to review the privacy documentation of any third-party website you visit.

14. Amendments & Policy Updates

ShubTravels.in reserves the absolute right to modify, revise, update, or alter this Privacy Policy at our discretion to align with changes in statutory laws, technological improvements, or commercial operations. Any updates will become effective immediately upon being published on this page, with an updated "Effective Date" posted at the top. We encourage customers to review this document periodically.

15. Grievance Redressal & Contact Information

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, if you have any questions, feedback, concerns, or grievances regarding our data privacy practices, please contact our designated Grievance Officer: